About the CompanyAs a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe.
We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future.Summary of the RoleThe Customer Care Associate plays an important role in customer experience.
You will represent Terumo in a broad range of activities focused around servicing our customer's needs and maximizing contract value.
Your communication, administration and data skills will unlock the potential value of the customer care team.Key Functions / ResponsibilitiesBe part of a team driving transformation.Proactively engage with customers to improve customer experienceBuild relationships with customers and use your data intelligence to identify sales opportunitiesContribute to sales lead generation and conversionBe responsible for administering and developing automationUse your analytical skills to diagnose potential issues within customer and Terumo systemsImprove the value and quality of the data Terumo shares with our customersWork as part of a team providing consistently high standards in order processing,



fulfilment and enquiry responseCoordinate with internal and contracted teams to resolve and prevent service issuesRedesign process and tools to better suit stakeholder needsSupport the continuous improvement of Terumo through project participation and service level monitoringFunctional / Technical SkillsPhone Skills – Strong skills in phone handling and active listening skillsData analysis – use business intelligence tools to solve problems, identify trends, risks and opportunitiesPro change – challenges established practices and proposes improvement based on a thorough understanding of stakeholder needsWritten Communication Skills – able to write clearly and succinctly in a variety of communications ensuring messages come across with the desired effect.IT Literacy – proficient in the use of SAP (or equivalent), Salesforce CRM, Business Intelligence reporting combined with Advanced MS Office Skills.
Willing to learn current systems and improve the use of existing systems.Data Entry Skills – Strong attention to detail and data accuracyEducation & ExperienceExperience with personnel management or team leadership an advantageExperience in a customer Care-oriented positionData analysis and reporting experienceIT experience such as Computer Science an advantageBusiness transformation and project experience an advantagePresentation and communication skillsAdvanced MS Office Skills with previous experience with an ERP system (ideally SAP)Other applications (Salesforce, Aircall) an advantageTime management skillsAbility to identify sales leadsNote to External Recruitment Agencies:Terumo does not recognize candidate submissions from any recruitment agencies and will not be responsible for payment of any recruitment fees due to the hiring of candidates whose resumes were submitted to Terumo employees or offices without the recruiting team's acknowledgement.

📌 Customer Care Associate (New South Wales)
🏢 Terumo Australia
📍 New South Wales