Absolutely love setting sail on the seas?
Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
Let's turn your passion for cruise holidays into an unforgettable journey with us!
?✨ Join the cruise revolution and let's make waves together!
#CruiseIntoYourDreamJob
Key Responsibilities
Quoting, booking and invoicing cruise bookings and packages
Ensure that KPIs are met, meeting and exceed monthly sales targets
Support and handle walk in, email & telephone enquiries efficiently and accurately
Maximise sales opportunities by upselling & cross-selling
Monitor and action all relevant mailboxes daily
Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
Proven experience working in a customer service environment and working towards sales targets
Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
GDS experience
Exceptional focus on details, adept problem-solving skills, and thrive under pressure
Ambitious, highly motivated, and proficient in organizing tasks efficiently
What You'll Enjoy:
?️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide? ♀️Culture:
you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Excellent Place To Work® Australia New Zealand Pty Ltd Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
?Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the chance to attend global conferences (Los Angeles in ****) ? Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism