Company DescriptionMercure Melbourne Doncaster is a 183 room & suite hotel is Australia's first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs.
Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events.
From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact.
Now, we're looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!
Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne's City Skyline?!
Come on in and check them out!
Job DescriptionWe are looking for Part time Guest Service Agent As a Guest Service Agent, you'll be the first and last point of contact for our guests—playing a vital role in shaping their overall experience.
From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service,



you'll help transform a straightforward stay into something special.Your responsibilities will include:Greeting guests with warmth and professionalismManaging check-in/check-out procedures efficientlyAssisting with guest inquiries and delivering personalised recommendationsHandling reservations and room allocations when requiredProcessing payments using POS and property management systemsKnowledge of Opera cloud system essential.Ensuring the front desk area remains welcoming, organised, and secureWorking collaboratively with other departments to exceed guest expectationsQualificationsPrevious experience in a hotel, resort, or hospitality environment is highly regardedMinimum of 12 months' experience in a customer service roleStrong interpersonal and communication skillsA passion for hospitality and creating memorable guest experiencesA proactive, solution-focused mindset with attention to detailFlexibility to work a rotating roster including evenings, weekends, and public holidays-Also covering night shifts when required.Additional InformationThe Mercure brand is part of the Accor Group.
As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands.
Just a few of the perks include:Ongoing Career and Professional Development OpportunitiesA Rewarding Work EnvironmentGlobal Discounts on Hotel Accommodation & Food and Beverage

📌 Guest Service Agent (Melbourne)
🏢 AccorHotel
📍 Melbourne