At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life.
With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.Your OpportunityOur Operations Hub keeps the network running.
This team coordinates access to our water and wastewater networks 24/7, protecting public health, minimising cost, and delivering an exceptional experience for customers and delivery partners.As a Support Officer, you'll back up our Control Room Operators and Crew Leader.
You'll process permits, manage enquiries, pull together operational data and reporting, and step into the Operator role when needed.
No two shifts are the same.What You'll DeliverCollate operational data using SCADA, Power BI and other reporting toolsManage the Network Access Inbox; planned works, permit extensions, failed shuts and scheduling queriesReview and process permit applications against safety and legislative requirementsHandle water quality enquiries and provide resolutions to customersSupport the Control Room during wet weather events and incident managementManage after hours customer faults and emergency callsBack up Control Room Operators, including SCADA monitoring and raising work orders in EllipseAbout YouStrong understanding of task-specific procedures, workflows and systemsConfidence with Microsoft products; exposure to Urban Access, Ellipse, SCADA, EMS, Genesys, CRM, Power BI, JIRA or Confluence is a plusExperience in the water industry or customer service is desirableA Certificate III in Water Industry Operations is highly regarded, but not essentialAbility to work our 24/7 Control Room roster: 4 days on,



4 days off (worked as 2 day shifts and 2 night shifts), including working the maximum planned shift length of *****hrsEligibility for security clearance under SOCI requirements.At Urban Utilities, we believe our workforce should reflect the community we serve.
We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.You might not meet every single requirement listed.
If you are excited about the role and believe you can make a solid contribution, we encourage you to apply.If you require adjustments at any stage of the recruitment process, please let us know so we can support you.Why Urban UtilitiesUrban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland.
Every day, our teams work to support thriving communities and a sustainable future.Generous Salary Packaging options, including novated leasesCorporate discounts across Health insurance, technology and more18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and familyUrban Utilities is an endorsed employer for all women.
See our range of benefits and policies directly at WORK180There's no us without you.
Come shape the future with us.How to ApplyClick 'Apply' to submit your application.Applications will close Thursday, 10th September ****.
Applicants may be required to undergo background checks as part of the recruitment process for this role.For further information please contact our Talent team at ******

📌 Operations Hub Support Officer (Queensland)
🏢 Urban Utilities
📍 Queensland