Tiffy Group is seeking a highly organised, commercially driven Functions & Reservations Manager to manage function sales and reservations across our hospitality venues.
The primary focus of this role is function sales — responding to incoming enquiries, converting leads into confirmed events, maximising function revenue and ensuring clients receive a professional and seamless experience from their initial enquiry through to the completion of their event.
Alongside function sales, the Functions & Reservations Manager will oversee the group's reservation systems and processes, working closely with Venue Managers to ensure bookings are managed effectively and each venue is positioned to maximise revenue while maintaining a great guest experience.Key responsibilitiesManage incoming function and event enquiries across all Tiffy Group venuesRespond to new leads promptly, professionally and with a strong focus on conversionActively follow up tentative enquiries and outstanding proposals to convert opportunities into confirmed functionsUnderstand each venue's function spaces, packages, capacities, minimum spends and available optionsIdentify opportunities to upsell food, beverage packages, spaces and additional event requirementsMaintain an organised pipeline of new leads,



tentative functions and confirmed functionsConduct regular site visits with prospective clients and confidently showcase the group's venuesPrepare function proposals, contracts and supporting informationBuild relationships with repeat clients, corporate customers and event organisersWork towards agreed function sales and revenue targetsAbout youExperience in hospitality functions, reservations, event sales, venue management or a similar customer-facing sales roleSales focused and motivated by converting enquiries into confirmed businessHighly organised and capable of managing multiple venues, enquiries and events simultaneouslyConfident speaking with clients over the phone, via email and in personComfortable conducting venue tours and selling function spacesCommercially minded with a positive understanding of function revenue and minimum spendsAn excellent written communicator with strong email etiquetteDetail oriented when managing contracts, payments and event informationProactive with following up leads rather than waiting for clients to respondExperienced with hospitality reservation or function management software; experience with Me&U; is advantageous
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📌 Functions And Reservations Manager (Victoria)
🏢 Tiffy Group
📍 Victoria