Job Description:Come and join one of the world's leading luxury travel brandsAbercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since ****.
Founded as a luxury safari company in Africa, A&K; today employs more than **** staff in over 70 offices in more than 83 countries.The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles.
As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K; Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.Abercrombie & Kent's Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry.
Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.
The roleThe Air Operations Specialist will be responsible for the end-to-end coordination of air reservation services across the DMC departments.
The role includes completing all air-related tasks and support functions for these teams.Main ResponsibilitiesQuote and book the most suitable airfares and flights for A&K; clientsMonitor and manage issue of tickets, reissues, cancellations, refunds and additional servicesMonitor GDS queues and keep staff informed of changes to their reservations.




Liaise with colleagues to find appropriate alternatives where required.Management of the Group flight booking portals/systems to capture allotment in a timely mannerManagement of the Group flight pre-payment and final payment requirementsManagement of air required for staff travelComplete upgrade and luggage requestsEnsure booking files in Travel Studio and OneIS are kept accurate with flight costingsEnsure booking files in Travel Studio and OneIS are kept accurate with flight information detailAssist in the management of any ADMs in conjunction with your manager and the finance departmentBe involved in maintaining supplier relationships with the key airlines used by the DMCParticipate in the after-hours emergency phone roster on a rotating basisAssist with other operational tasks where required or as directed by your manager Other ResponsibilitiesProvide escalation support for emergency phone where team requires air supportRepresent A&K; at trade shows, and hosted events, including out-of-hours engagements.Provide support to other business areas as requiredUndertake ad-hoc tasks assigned by the Management teams.Selection CriteriaMinimum of 1-2 years travel industry experience requiredFares & Ticketing experiencePrevious experience in a Corporate, Wholesale or Retail Travel environmentExperience in a fast-paced environment with high volume workloadExtensive experience using Amadeus Global Distribution System (GDS)Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)Proficient in Microsoft Office (Word, Excel,



Power Point & Outlook)Committed to the highest level of customer serviceHigh degree of attention to detail.Excellent communications skills – both written & verbalTeam playerWillingness to take on challenges.Strong time management skills are essentialAbility to work autonomouslyDemonstrated understanding of the requirements of high-end clientsExperience in a rapid-paced work environment with high-touch expectationsAustralian work authorisation is required for this position Why work for A&K;?
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality.
These enthusiastic individuals come from diverse backgrounds and cultures.What you can expect with A&KFlexible; and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.Supportive environment that will make you proud to work for A&KInvestment; in our staff with both in-house and external training opportunitiesOpportunity to progress your career, not just in New Zealand but as part of our global business3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlementsPaid Parental leave - up to 18 weeks at full payAccess to our Employee Assistance Program (EAP)Work in the enviable CBD office locationOpportunity to work from home as part of our hybrid working from home/office modelStaff discounts and Travel Benefit programAn organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
We're also a company that makes a difference.
Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.For more details and to view the full Job Description visit our website you meet the selection criteria and have appropriate work right, we would love to hear from you.
To apply please send your resume and a covering letter outlining your suitability for the role.EEO StatementAbercrombie & Kent is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive setting for all employees.

📌 Air Specialist (Melbourne)
🏢 Abercrombie & Kent
📍 Melbourne