We are seeking energetic leaders to join our Frontline Compliance and Frontline Services areas.

As a Frontline Operations Leader, you will support the development of staff by guiding capability growth and stewardship, while fostering a culture of engagement and continuous improvement. You’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems.

Depending on your area of expertise you will:
lead and manage large teams, including in contact centre environments that may operate on scheduled work patterns
build capable, engaged and high-performing teams by coaching, developing and supporting staff
engage with taxpayers and the community to help resolve issues and achieve positive outcomes
provide guidance and advice to staff and clients to resolve complex or sensitive matters
interpret and apply complex information, policy and procedures to resolve technical or operational issues and improve service delivery
support taxpayers to meet their lodgement, payment and compliance obligations
Drive continuous improvement by identifying better ways of working and implementing practical solutions
help teams adapt to changing priorities,



new initiatives and emerging business needs
promote a positive, professional and customer-focused approach to service delivery
represent the organisation professionally when working with stakeholders, partners and members of the community.

Our ideal candidate:
demonstrates effective leadership by supporting and developing teams, fostering a positive and inclusive culture, and delivering results in a dynamic operational setting
uses sound judgement, analysis and operational and technical knowledge to provide practical advice, solve complex issues and support informed decision-making
builds productive relationships with staff, clients and stakeholders, communicating clearly, sharing knowledge and influencing positive outcomes through collaboration and negotiation
identifies prospects to improve business outcomes and service delivery, leading teams through change and driving continuous improvement
applies legislative, policy and procedural knowledge to resolve complex operational or technical matters and deliver high-quality client and compliance outcomes.

📌 Frontline Operations Leader Moonee Ponds
🏢 Australian Taxation Office
📍 Moonee Ponds