Are you looking for a career change?
This role will see you as part of a team that provides support and assistance to our customers nationally and work in our National Support Hub.
You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.Are you a people person looking for a career change?
Do you love customer service but are sick of being on your feet all day / night?
Showcase your passion for customer service and problem resolution by using the experience you have gained in your previous careers.Which is diverse, supportive and respectfulWhere knowledge, ideas and enthusiasm are well receivedWhere your colleagues are passionate about providing exceptional service and delivery to their stakeholdersHybrid Model - mix of working in-office and from home (after probation period)Demonstrate your strong customer service skills and ability to adapt to changeWork in a supportive and productive team in a unique customer service roleBe part of a team taking high volume calls from our sitesProviding the correct information, tools and advice to support our customersDeal with a range of enquires creating variety in your dayLearn about employment services and contribute to making a difference in people's livesAbout youHave strong customer service and communication skillsHave a genuine interest in people and ability to provide advice and required informationSkilled to talk to a diverse range of peopleBe an active listenerAbility to build trust and rapport with our customersA team player who has initiative, a "can-do" attitude and solid organisational abilityEmpathetic and resilientBe able to maintain composure and focus on achieving resultsAbility to obtain a Blue Card and National Police checkMore than just a salary!"Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for StaffEAP Program available for yourself and family membersOpportunity to grow and develop through training and leadership support5 weeks annual leave after 3 years' serviceCash out of purchase annual leave to suit your needsAccess to long service leave after 5 years' serviceGender neutral paid parental leave of 12 weeksSuperannuation contributions paid for women during the first 12 weeks of any unpaid parental leaveExtensive leave provisions including domestic, community service and study leaveEducation assistance and study leaveDiversity and InclusionWe value diversity – in the backgrounds, ideas, work styles and perspectives of our team.
We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.
Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
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📌 Job Coach-National Support Hub (Brisbane)
🏢 AKG Australia
📍 Brisbane