Deskside Support Engineer – L1

Location: Toowoomba, Australia

Experience: 3+ Years

Contract Type: B2B Contract

Work Mode: Onsite

Employment: Full time

Job Summary

We are looking for a Deskside Support Engineer – L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users.

Key Responsibilities
Provide L1 support for desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi-Fi, and VPN issues.
Perform basic Active Directory support.
Manage tickets, document resolutions, and meet SLA requirements.
Support device deployment, asset management, onboarding/offboarding.
Escalate complex issues to L2/L3 teams.
Provide professional and customer-focused end-user support.





Requirements
3+ years of relevant Deskside/Desktop/IT Support experience.
Diploma/Bachelor's in IT, Computer Science, or related field.
Valuable knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals.
Experience with IT ticketing systems.
Strong troubleshooting and communication skills.
Must have valid Australian work rights/visa.
IT certifications such as CompTIA A+, ITIL, or Microsoft are a plus.
Must be available for a Full time B2B contract.

Pay: $4,000.00 – $4,500.00 per month

Work Location: In person

📌 Deskside Support Engineer – Toowoomba
🏢 Celtic Management Services
📍 Toowoomba