Youth Specialist Homelessness Service Intake OfficerFull-time Permanent roleLocation: Maitland - Lower HunterThis role is paid under the Social, Community, Home Care & Disability Services Award ****- Level 4:1 $***** p/hThe Opportunity:The Intake Officer is responsible for the provision of quality and consistent service to the Samaritans Youth Specialist Homelessness Services (SHS) Team and administration support to the SHS team.Maintain a current knowledge of the Youth Homelessness in the Hunter Region and the services that SHS relates toProvide an initial crisis response (including intake, information and referral) together with advocating for all individuals regardless of the stage of homelessness they are faced withProvide current sector wide information to young people, their significant others, families and other service providers in Newcastle and the Lower Hunter including "hubs" in Maitland, Cessnock and Dungog LGA'sBe responsive to those contacting the service ensuring they are receiving information that clearly outlines the relevant pathways to reflect the differing needs of the young personProvide practical and appropriate emotional support to young people who may come from diverse backgrounds and experiencePortray a positive image of SamaritansDevelop and implementation of more efficient structures, procedures and processes to support delivery of quality serviceWork closely with SHS Team Leader to ensure the provision of quality services to external and internal customersWhy work for us?
Our team are the heart of what we do here at Samaritans.
As a part of the Samaritans team, you have access to the following great benefits:14 weeks paid maternity leave or 3 weeks paid parental pay.
+ Super Contributions after 12 monthsSalary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills),



up to $611/fortnightUp to 40% off on school enrolment fees at any of our Newcastle Anglican schoolsMeals & Entertainment Salary packaging up to $2,650Access to Fitness Passport (over 300+gyms)Free access to our corporate Employee Assistance ProgramFlexible working options (including compressed week, RDO's, 9-day fortnights).
Career and development opportunitiesThe opportunity to work within an innovative, collaborative team environmentEssential QualificationsCertificate III in Business Administration or relevant experienceCertificate III in Community Services or relevant experienceA current Working with Children check (with clearance to work with children)National Police Check (Newcastle Anglican will consider the relevance of any reported outcomes).
Excellent communication and interpersonal skillsExperience in intake & assessment processesUnderstanding of, and ability to implement Trauma Informed Practices.Ability to build and maintain successful partnerships with other services.Understanding of Child Protection policy and procedures.Excellent organisational skills and experience managing a complex range of activitiesDemonstrated experience using word, excel and access programsStrong attention to detailUnderstanding and practical application of confidentiality principlesDemonstrated understanding of WHS responsibilities.Ability to show initiative and work independently.Experience working with databasesWho we are?
Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations.
Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.Samaritans promotes the safety, wellbeing and inclusion of all children and young people.You must have the right to live and work in Australia.We will consider candidates as they apply and encourage early application.
Interviews may commence prior to the closure date7 September ****Maitland Current South Wales, AustraliaFull TimeCommunity Services & DevelopmentHousing & Homelessness Services
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