As a Service Advisor, you will be the face of our Chelsea Heights dealership, working directly with our valued customers, delivering premium service.
Your key responsibilities will include:Assessing customer's needs, recommending appropriate services and securing bookingsCo-ordinating service appointments, managing workshop schedules and arranging parts and sublet servicesCommunicating with technicians and customers to ensure on time delivery and a seamless customer service experienceHandling customer inquiries and resolving any concerns with professionalism and efficiencyInvoicing and closing out repair orders in a timely mannerOur customers are our top priority, and you will be instrumental in delivering the quality service and support they deserve.Preferred skills and experience:As a customer service professional,



you are:Detail-oriented and highly organised with a talent for multi-taskingA great problems solver, thriving under pressureA team player who values collaboration and positivityExperienced in the operations of a busy dealership and workshopHighly computer literate and a quick learner - MYOB experience preferredStrong attention to detail and administration skills.Previous exposure to data entry, high volume invoicing and/or general admin.Excellent communication skills, and ability to work well within a team, and solo.Organised and able to flourish in a fast-paced workplace.Willingness to commit to the company long-term.Previous exposure to mechanical services but not essential.
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📌 Service Advisor (Melbourne)
🏢 ADE Turf Equipment
📍 Melbourne