Client Relationship ManagerMelbourne, Sydney or Adelaide | Insurance Broking | Relationship ManagementAn exciting opportunity for an experienced insurance broking professional to step into a relationship-focused role within a leading national insurance network.As Client Relationship Manager, you'll build strong relationships with brokers, understand the challenges within their businesses and demonstrate how a centralised broker support service can make their day-to-day operations easier and more effective.You'll own the broker relationship from the initial conversation and onboarding through to ongoing engagement, ensuring brokers are getting genuine value from the service.Key ResponsibilitiesBuild strong relationships with brokers across a national networkIntroduce and promote the Broker Partnering serviceUnderstand broker businesses, pain points and capacity challengesIdentify where the service can provide ongoing or temporary supportManage brokers through engagement,



onboarding and implementationDrive ongoing utilisation and engagement with the serviceMonitor broker satisfaction and regularly gather feedbackAct as a key contact and escalation point for service issuesWork with internal and external teams to deliver solutions for brokersIdentify opportunities to continually improve the broker experienceAbout YouWe're looking for someone with a strong general insurance broking background who understands how brokerages operate and the challenges involved in servicing a portfolio.You'll be a confident relationship builder and communicator who can quickly establish credibility with brokers, understand their needs and influence without taking an overly sales-focused approach.Experience across business development, relationship management, broker partnerships or distribution would be highly regarded.
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📌 Client Relationship Manager (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne