Job DescriptionAt Epworth, care matters.
Every interaction is an prospect to make a difference in the lives of our patients, their families, and our people.We are seeking a customer-focused and highly organised Outpatient Coordinator to join our welcoming Outpatient Administration team on a casual basis.
As an integral member of the team, you will contribute to exceptional patient care by ensuring a positive, efficient and supportive experience at every stage of the outpatient journey.As the first point of contact for many patients and visitors, you will deliver exceptional customer service while coordinating a range of administrative processes, from referral management and pre-admissions through to service delivery and discharge.
Working closely with Allied Health, Nursing teams and Visiting Medical Officers (VMOs), you will help create a positive and efficient experience for everyone who enters our service.You will make an impact by:Delivering exceptional customer service to patients, visitors, medical staff and colleaguesProviding a professional, welcoming and efficient reception serviceCoordinating and managing outpatient referrals accurately and efficientlySupporting administrative processes across the patient journey, including pre-admission, admission, service delivery and dischargeEnsuring referrals meet Health Fund and compensable funding requirementsBuilding positive working relationships with Allied Health, Nursing teams and VMOsContributing to a cooperative team culture focused on delivering outstanding patient experiencesTo be successful in this role, you will have:Excellent communication and interpersonal skillsStrong computer and administrative skills with a high level of accuracyPrevious experience in a hospital,



healthcare or medical administration environmentProven ability to prioritise competing demands and work effectively in a fast-paced settingDemonstrated ability to meet deadlines while maintaining exceptional customer service standardsA positive, adaptable and team-focused approachThe confidence to engage and build relationships with stakeholders at all levelsEpworth Geelong, located adjacent to Deakin University's Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria.
Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff.
It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.QualificationsCertificate III in Business Administration or a related qualification (desirable)Training in customer service principles within a service-focused environmentAdditional InformationWhy Join Epworth?
At Epworth, it's a community.It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters.
In addition to this, you will have access to:Epworth's enhanced Not for Profit statusprovides the opportunity for employees to salary package up to$15,900pre-tax annually,



plus$2,650meals and entertainment allowance leading to greater take home payDiscounted private health insuranceAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthThe largest educational scholarship program of its kind in Australia!
We welcome applicants from all backgrounds.
This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds.
We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently.
We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.Ready to Make a Difference?
Epworth, we believe inclusion and diversity are essential to our culture and values.
We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in.
At Epworth, we care.Itis a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
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📌 Outpatient Administration Coordinator (Geelong)
🏢 Epworth Group
📍 Geelong