Proactively source and coordinate KU Casual Employees to fill vacant shifts across KU servicesSupport onboarding, induction and ongoing engagement of KU Casual EmployeesBuild and maintain positive relationships with casual employees and service teamsProvide guidance, training and support on the KUCAS booking system and associated staffing processesAssist with staffing enquiries and workforce coordination requirementsMonitor and resolve booking and system issuesMaintain accurate records and prepare workforce reportsContribute to continuous improvement initiatives and workforce projectsRequirementsExcellent written and verbal communication skillsStrong customer service and relationship-building skillsAbility to manage multiple tasks and competing prioritiesStrong organisational skills and attention to detailConfidence using Microsoft Outlook, Teams and ExcelSound problem-solving skills and ability to use initiativePositive, team-focused approach and willingness to learnFlexibility to work both 6:30am–12:30pm and 11:30am–5:30pm shift patternsExperience working in a busy customer service, call centre,



recruitment or staffing environment highly regardedExperience in workforce planning, rostering, recruitment or the early childhood sector highly regardedCore CompetenciesDemonstrates robust communication and relationship-building skills while effectively managing workforce coordination and staffing processes.
Proficient in using Microsoft Outlook, Teams, and Excel to support onboarding and maintain accurate records.Highest-signal resume keywordsWorkforce PlanningRosteringCustomer ServiceRecruitmentProblem-SolvingATS Optimization KeywordsHard SkillsWorkforce CoordinationStaffing ProcessesBooking System ManagementRecord MaintenanceReport PreparationSoft SkillsWritten CommunicationVerbal CommunicationRelationship BuildingOrganisational SkillsAttention to DetailIndustry KeywordsCasual EmployeesCustomer ServiceCall CentreRecruitmentEarly Childhood SectorTools & TechnologiesMicrosoft OutlookMicrosoft TeamsMicrosoft Excel
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📌 Employee Support & Staffing Coordinator (Sydney)
🏢 Jobtailor
📍 Sydney