The Role:An exciting and career defining opportunity to be part of a high-tech Operational Customer Centre at Foundry Rd Depot, Seven Hills as an OCC Controller has opened up and CDC welcomes the applications of all who are willing to start or make a change in their career by joining one of the largest providers of public transport in Australia.As an OCC Controller your role will be to monitor bus service performance in a real-time environment and minimise service delays using online support systems, handle emergencies and restore service after disruptions.This is a unique opportunity to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.What you will do but not be limited to:Monitoring On-Time-Running (OTR) of bus fleet using PTIPS and up-to-date driver information.
Maintaining KPI's as per contractual requirements with TfNSWUsing TRBOnet radio system to contact the bus fleet and responding to call back and open channel requestsIdentifying and clarifying information obtained by drivers over the radio and resolving issuesLiaising with mechanical staff in relations to breakdown and faults within the fleet on the road.
Organizing mechanics attending to breakdown or change over busEscalating major accident/incidents to relevant parties and arranging CDC representation to attend scene.Liaising with representative once on siteFacilitating transfer of passengers from services by requesting other services to assist such as replacement buses or repair servicesMonitoring Regional and Special event services.Liaising with Marshals on site and drivers on passenger loadings.Despatching services in conjunction with passenger bump in and bump out requirementsGeneral broadcast to drivers regarding safety issues, hazards and instructionsto driversCommunicating with mechanical staff, providing details of break downs and faults within the fleet on the road,



and directing them to the location when requiredLiaising with depots and contacting drivers with their requests and provide instructionsLiaising with external parties with issues that affect the fleetAnswering public transport timetable information requests from drivers using PTIPS, Timetables and Transport NSW trip planning websiteReviewing documentation sent by other parties on potential service impactsWhat you must have:Ability to think in a logical thought process, remain calm in changing priorities and challenging situation and circumstances; and providing prompt and professional services to the bus driversWilling to work in a varied shift pattern including alternate weekend shiftFluent in English with excellent verbal and written communication skillsAble to maintain a friendly, calm and professional manner and strict confidentiality at all timesAble to identify and rectify problems and issues in a timely mannerComfortable dealing with people (employees and customers) from a wide diversity of culture and respect cultural differencesProficiency in computer skills and comfortable to learn new technologiesWilling to undergo a pre-employment medical assessmentMust have or willing to obtain a Working With Children Check for Paid Employment purpose.About CDC NSW:CDC NSW is the largest private bus operator in NSW.
Our reputation is built on a proven record of delivering protected, reliable and timely connections that help people get where they need to be.Our people are our greatest asset, we take pride in serving our community and our culture supports individual needs.
We are a down to earth business that prioritises authenticity over corporate formalities.CDC NSW is an Equal Employment Chance employer committed to building a diverse and inclusive workforce that reflects the communities we serve.We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse communities, veterans, mature-age applicants and members of the LGBTQIA+ community.
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📌 Occ Controller (Sydney)
🏢 CDC NSW
📍 Sydney