Our busy Hornsby office is seeking a proactive and organised Customer Service team member to work in daily operations and help our team run smoothly. This role is ideal for someone who is customer-focused, confident and wants to gain experience in customer service, scheduling and administration.

You will be responsible for:
Handling inbound telephone and email enquiries with professionalism and care.
Scheduling jobs for our field technicians using our job management system.
Supporting office staff to maintain efficiency and high service standards.
Coordinating with field teams to ensure seamless communication and job completion.
Performing administrative tasks including data entry, reporting, and record-keeping.
Improving processes and contributing to a positive,



productive work environment.

What we’re looking for:
Solid telephone and customer service skills.
Highly organised, with excellent time management and attention to detail.
Confident with computer systems and data entry.
Positive and qualified communication skills, both verbal and written.
Ability to work independently, take initiative, and work well within a team environment.
Common sense and ability to learn quickly.

The role:
Full time, 38 hours per week
Monday to Friday, 8:30am – 4:30pm
Immediate start available

📌 Customer Service Hornsby
🏢 Master Appliance Service
📍 Hornsby