WANT A LITTLE MORE WORK / LIFE BALANCE?

Customer Relations full or part time (0.8) position now available!

About the Opportunity

Are you passionate about delivering exceptional customer outcomes and navigating complex customer situations with professionalism and empathy? As a Customer Relations Consultant, you'll play a critical role in complaint handling and dispute resolution, supporting both customers and frontline teams across the business. You'll manage customer complaint workflows, provide guidance and mentoring to internal stakeholders, and help protect FCTG's reputation while balancing commercial outcomes.

This is an prospect to make a real impact through customer advocacy, problem solving, negotiation, and relationship building. What you will be doing:
Customer Service - processing of online queries
Consistent achievement of personal KPI targets
Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
Adhere to Customer Relations systems and operations




Communicate with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations

What you will need:
Exceptional customer service attitude
Excellent communication skills - both written and verbal
Great problem-solving ability and negotiation skills
Patience, tolerance and compassion are virtues in this role
Solutions focused
Excellent attention to detail and time management
Ability to manage change
Retail experience ideal but not essential – minimum 3 years travel industry experience

Rewards:
Base salary of $79 k plus incentives/super
Full training and ongoing development in the role
Flexible schedule
Build strong relationships with consultants, team leaders and area leaders as well as various Flight Centre departments
Great, supportive team setting

Please advise your leader before applying

📌 Customer Relations Consultant Queensland (Australia)
🏢 Flight Centre
📍 Australia