Triage complex escalations and trace system logicWork with APIs and logs to identify, analyse, and resolve customer issuesCollaborate with developers to drive resolutionLog bugs, test patches, and support product improvementsPrioritise incidents based on impactTroubleshoot software integration problems including Xero, MYOB, and QuickBooksProvide technical guidance to global helpdesk and support teamsParticipate in testing and validation of accounting modules for each releaseIdentify recurring issues and contribute to workflow improvementsBridge technology and legal accounting for CORTO's AI-powered accounting toolsRequirementsStrong background in software supportHands-on troubleshooting experienceExperience with Postman and SumoLogicFamiliarity with session-based testing environmentsFamiliarity with debugging tools such as JIRA and SalesforcePrior experience with LEAP, Xero, MYOB,



or QuickBooks is an advantageProactive mindset with prioritisation and problem-solving skillsExcellent collaboration and communication skillsPassion for delivering excellent serviceCore CompetenciesDemonstrates expertise in troubleshooting software integration issues and providing technical guidance to support teams.
Proficient in collaborating with developers to enhance product quality and streamline workflows in accounting software environments.Highest-signal resume keywordsSoftware SupportTroubleshooting ExperiencePostmanXeroQuickBooksHard SkillsAPIsSystem LogicBug LoggingSession-Based TestingDebugging ToolsSoft SkillsCollaborationCommunicationProblem-SolvingProactive MindsetPrioritisationIndustry KeywordsAccounting ModulesWorkflow ImprovementsTechnical GuidanceCustomer IssuesAI-Powered AccountingTools & TechnologiesSumoLogicJIRASalesforceMYOBLEAP
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📌 Escalations Analyst – Accounting (Sydney)
🏢 Jobtailor
📍 Sydney