Job DescriptionCustomer Service Operator - Emergency ResponseVitalCALL - Emergency ResponseFull time, Permanent PositionSalisbury > Heritage Park LocationWanting to join a team where what you do matters and is rewarding to all who you interact with.
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While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector?
We want to hear from you!
The Opportunity:VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Salisbury, which operates 7 days a week 24/7 to cater to it's device users.
The successful candidate will be responsible for contacting customers when their help button is pressed.
You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.This agile and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.In this engaging role no two days will be the same and you will be required to think on your feet.
The role will be office based,



and shift work will be a rotating roster in line with team requirements.You will contribute by:Providing first response to our customers when they are in needBeing a team player that cares about our customers and understands the importance of the service that VitalCALL providesProvide a timely and accurate response in line with company proceduresProvide reassurance and peace of mind to both our customers and their family membersNotify the ambulance services and communicate critical emergency detailsWorking with and supporting different areas within the business, including our Customer Service team.Experience and Knowledge Requirements:Customer service with excellent communication and listening skillsCall centre and/or inbound/outbound phone experienceComputer literacy with good typing skillsShift work experience will be a bonusAdhering to Standard Works, Standard Operating Procedures or/and Work InstructionsNational Police clearance or the ability to obtain and maintainMedical clearanceFirst Aid qualified and/or the ability to obtain and maintainMaintaining a reputation for caring and professional service to clients and their associated contactsWe believe in diversity and inclusion and welcome applicants from different backgrounds.
This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgroundEach listing including the job title, location, brief description, and a link to a page with more details.
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