Hotline Crew

Call centre (hotline) workers required – NSW Government department – ASAP start until 30th November 2026. 9.5 hours per day, 6 days per week. $37.50 - $40 per hour + super (plus applicable OT)

Key Accountabilities of the Role
Maintain currency with hotline scripts and response information.
Communicate with community members and record conversations and other actions.
Enter quality data into response data systems, including hotline event logs.
Identify and report issues that may impact the response, including WHS incidents.
Report progress to the Hotline Team Leader.

Key Challenges of the Role
Rapid-paced and demanding setting.
Managing high volumes of enquiries from the public.
Delivering accurate information during emergency response situations.





Selection criteria:
Experience relevant to the role, including community engagement, customer service or similar.
Broad knowledge of NSW agriculture and associated industries and stakeholders.
Highly developed communication, interpersonal, conflict resolution and negotiation skills.
Ability to deliver public information outputs in a stressful and changing workplace in line with government communication policies.

If you have the relevant skills and experience please apply now with your up-to-date CV (in Word format)

📌 Call Centre Operator Orange
🏢 TRS - Public Sector
📍 Orange