What We DoFOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.
Our premium brand, performance-defining products and systems are used primarily on bicycles, side‐by‐side vehicles, on‐road vehicles with and without off‐road capabilities, off‐road vehicles and trucks, all‐terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.
Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.
Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.Why you should join usNot only do we provide competitive wages, you will also have access to great benefits and employee discounts.
But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!
Position ResponsibilitiesCustomer service enquiries from bicycle shops across AustraliaInternal sales order processing for email, telephone, website and B2B customer ordersWorking as a partner with the FOX brand managers, bike shop staff, interstate sales agents and B2C customersDevelop strong relationships with dealer accounts to encourage sales growth and solidify solid brand perceptionAttract potential customers by answering product and service questions; suggesting information about other products and services in a professional and positive mannerRespond effectively to customer and dealer inquiries to ensure good business relations and satisfied customersResolve customer requests via phone, email, mail,



and/or social mediaAssist with placement of dealer and consumer orders (including assistance to the inside/outside sales team with purchase orders, order organizing, and the monitoring of inventory)Work with our dealers and consumers with refunds or exchangesAnalyze data to identify sales and service opportunitiesProvide feedback to Sales Manager as neededProactively communicate persistent quality control issues within the department and to other departments as necessaryResolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededProvide special events and technical support where needed in seasonAnalyze data to identify sales and service opportunitiesSpecific Knowledge, Skills or Abilities RequiredStrong communication skills, professional and friendly phone mannerAbility and attitude to gain a deep technical knowledge of our range of brandsRobust system skills and prior experience with Microsoft Office productsPassion for cycling and mountain bikingSound time management skillsAbility to work under pressure and achieve deadlinesPosition QualificationsEducation: High school diplomaExperience: 2 to 3 years of customer experience preferred.Work RightsMust have work rights for Australia.
No sponsorship consideration for this role.Work Workplace and Physical RequirementsOffice environmentFull-time Monday to Frida
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📌 Customer Service Representative (Victoria)
🏢 Fox Factory Australia
📍 Victoria