Provide responsive helpdesk support to head office and retail storesSupport and troubleshoot laptops, desktops, mobile devices and peripheralsProvide remote support to stores across POS, connectivity and hardwareManage user accounts using Active Directory and Microsoft 365 in line with IT processesMaintain asset registers and manage device lifecyclesMonitor and respond to alerts via RMM and security systemsAssist with network troubleshooting across store WAN/LAN environmentsSupport backup monitoring and vendor coordinationConfigure and deploy IT equipment for recent starters and store rolloutsAssist with IT projects including system upgrades and migrationsTravel to stores in Victoria and interstate when requiredDeliver Level 1/2 IT support across the Support Office and national retail network, reporting to the IT Operations ManagerRequirements1–2 years of experience in IT support or service desk environmentsStrong troubleshooting skills across Windows environments, macOS and Microsoft 365Experience supporting distributed sites or multi-location businessesComfortable working full time in the Cremorne officeHighly regarded: experience working in a retail environmentHighly regarded: exposure to Point of Sale (POS) systemsHighly regarded: experience with ERP systems, specifically in fashion retailHighly regarded:



familiarity with cyber security platforms such as Darktrace and CrowdStrikeHighly regarded: experience with endpoint management/RMM tools such as NinjaOneHighly regarded: understanding of networking concepts such as WAN, LAN and SD-WANPractical and calm under pressureClear communication with non-technical usersAbility to take ownership of issues through to resolutionComfortable working independently and contributing to a collaborative IT teamCore CompetenciesDemonstrates expertise in providing Level 1/2 IT support, troubleshooting across Windows and macOS environments, and managing user accounts with Active Directory and Microsoft 365.
Proficient in supporting retail environments, including Point of Sale systems and endpoint management tools.Highest-signal resume keywordsIT Support ExperienceTroubleshooting SkillsActive Directory ManagementPoint Of Sale (POS) SystemsNetwork TroubleshootingATS Optimization KeywordsHard SkillsWindows SupportMacOS SupportMicrosoft 365Active DirectoryNetwork ConceptsEndpoint ManagementRMM ToolsDevice Lifecycle ManagementSystem UpgradesBackup MonitoringSoft SkillsClear CommunicationOwnershipCalm Under PressureIndependent WorkTeam CollaborationIndustry KeywordsRetail EnvironmentMulti-Location BusinessCremorne OfficeWANLANSD-WANTools & TechnologiesDarktraceCrowdStrikeNinjaOneRMM SystemsERP Systems
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📌 It Support Officer (Tasmania)
🏢 Jobtailor
📍 Tasmania