Office of the Health Ombudsman QLD – Brisbane QLDAbout the Office of the Health Ombudsman (OHO)The OHO helps people with concerns about health services and health practitioners in Queensland.
We work to protect the health and safety of the community by handling complaints, supporting safer healthcare, and taking action when needed.About the roleYou will be responsible for providing complaint management and resolution advice to the public to assist/enable them to lodge a health service complaint, other matter or enquiry.In this role you will:Receive and triage written and verbal health service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.Communicate and document clear and accurate advice provided to stakeholders using the most efficient and customer centric approach.Critically analyse complaint and notification information, including:identifying and applying relevant professional standards,



codes of conduct and other formal health service and /or health practitioner guidelinesmaking administrative decisions on complaints and other mattersproviding complaint outcome correspondence detailing decisions and reasons.Liaise as appropriate with internal and external stakeholders to obtain necessary information and documentation to inform how health service complaints should be managed.
This includes knowledge of complaints resolution strategies, including problem solving to ensure alternative solutions and approaches are considered (early intervention in complaints management).
Skills and experience requiredExperience working with diverse communities and culturesExperience working in a high-volume, quick-paced environmentWell developed resilience and wellbeing in the workplace
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📌 Complaints Intake & Resolution Officer (Brisbane)
🏢 Office of the Health Ombudsman QLD
📍 Brisbane