If you genuinely enjoy helping customers, this Service Adviser role at ourFord Burleighservice centre could be exactly the next step you have been looking for.About the role:As the face of the Ford service experience, you will be the trusted link between customers and the workshop, making sure every vehicle and every person is well looked after from the moment they arrive.Your day-to-day will include:Greeting customers and accurately recording vehicle faults, so technicians can get straight to work and customers leave satisfiedPreparing and presenting repair estimates, giving customers the confidence to make informed decisions about their vehicleKeeping customers updated throughout the service process, turning what can be a stressful experience into a straightforward oneCoordinating job flow with the workshop to keep things moving efficiently and on scheduleFollowing up on completed work to make sure every customer is happy before they drive awayBuilding repeat business through genuine relationships, not scriptsAbout You:You bring a combination of automotive knowledge and people skills that makes customers feel heard and confident every time they visit.More about you:Previous experience as a Service Adviser, ideally within a franchised dealership environmentFamiliarity with Ford vehicles or a strong general automotive background that you are keen to build onClear,



professional communication that works equally well face-to-face and over the phoneA current Queensland driver licenceComfortable working with dealer management systems to track and manage jobs accuratelyA genuine focus on the customer experience, because you know that trust is earned visit by visitThe benefits:Frizelle Sunshine Automotive offers a stable, supportive workplace where your contribution is recognised and your career can grow alongside a well-established dealer group.Benefits include:A permanent, full-time role with long-term security in a growing Queensland businessAccess to manufacturer training and Ford brand development to keep your knowledge currentA collaborative service team that takes quality seriously and backs each other upEmployee benefits including discounts on vehicles, servicing and our exclusive rewards platformA Burleigh location with easy access and a robust local customer baseThe backing of one of Australia's most respected automotive groupsJoin Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family.
We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership.We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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📌 Service Adviser Ford (Gold Coast)
🏢 Peter Warren Automotive Holdings
📍 Gold Coast