Serve as the first point of contact for customers through live chat, phones, and emailResolve customer issues involving accounts, orders, and deliveriesAdvise customers on dog nutrition and wellness questionsCoordinate with the operations team to execute customer order and delivery requestsAssist in developing and improving Customer Care knowledge base contentFoster a growth-oriented, positive, and high-performance culture aligned with the company missionWork in accordance with Lyka's values and principlesRequirementsExperience in a customer-facing role, including problem solving and issue resolutionPrevious contact centre experience is highly regardedExceptional customer service skills and a helpful, positive attitudeStrong verbal and written communication skills, with excellent English and grammarConfidence using computers, solid typing skills, and ability to learn new tools and systems quicklyHighly organised,



with strong attention to detailWillingness to learn dog nutrition and wellness topicsResilience, strong sense of ownership, and comfort working in a fast-paced environmentAvailability to work across a rotating 7-day rosterA love of petsCore CompetenciesDemonstrates exceptional customer service skills and effective problem-solving abilities in a fast-paced environment.
Possesses strong verbal and written communication skills, with a willingness to learn about dog nutrition and wellness.Highest-signal resume keywordsCustomer Service SkillsProblem SolvingVerbal CommunicationWritten CommunicationAttention to DetailSoft SkillsPositive AttitudeOrganizational SkillsResilienceOwnershipIndustry KeywordsCustomer CareContact CentreDog NutritionWellnessTools & TechnologiesLive ChatEmailPhone Systems
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📌 Customer Care Specialist (Australia)
🏢 Jobtailor
📍 Australia