Handle a high volume of inbound requests by phone, chat, and emailBecome an expert in Clio's features and functionality and communicate the additional value Clio providesTroubleshoot technical product issues, reproduce issues, and coordinate resolutions with Technical Escalations, Product, and Customer Success teamsHandle varied inquiries, provide guidance and needs-based solutions, and proactively identify customers' next challengesCoach users to leverage self-serve resources and group training opportunitiesIdentify customers suited for additional products or services and connect them with the appropriate teamCapture product feedback for the Product teamOwn personal development and career growthRequirementsConfidence in connecting with a wide range of people and working with customers of all skill levels and personality typesExcitement about finding new and complex problems to solveTech-savviness and excitement to learn new platformsStrong verbal communication skills and ability to express yourself clearly, concisely, and empatheticallyPatience, compassion, and understandingCuriosity to continuously improve and learnAbility to multitask and prioritize in a fast-paced environmentExcellent writing skills and professional tone with little to no grammatical or spelling errorsSelf-driven attitude and willingness to take initiative to grow skillsFun, outgoing,



and engaging personality with ability to work as a cohesive teamCustomer focus and eagerness to build a career helping clients succeedExperience with web-based/SaaS applicationsFamiliarity with Zendesk or similar CRM softwareFamiliarity with legal or other skilled service industriesFlexibility and openness to evening and night shiftsProficiency in Google Suite and Microsoft OfficeProficiency in Windows and/or Mac operating environmentsCore CompetenciesDemonstrates expertise in Clio's features and functionality while effectively troubleshooting technical issues and providing needs-based solutions.
Excels in customer communication, multitasking, and leveraging web-based applications to enhance client success.Highest-signal resume keywordsCustomer FocusTechnical TroubleshootingVerbal Communication SkillsExperience with SaaS ApplicationsFamiliarity with ZendeskATS Optimization KeywordsHard SkillsTechnical TroubleshootingExperience with SaaS ApplicationsProficiency in Google SuiteProficiency in Microsoft OfficeProficiency in Windows Operating EnvironmentProficiency in Mac Operating EnvironmentSoft SkillsStrong Verbal Communication SkillsPatienceCompassionCuriositySelf-Driven AttitudeIndustry KeywordsLegal IndustryProfessional ServicesTools & TechnologiesZendeskClioWeb-Based Applications
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📌 Customer Support Specialist, Apac (Victoria)
🏢 Jobtailor
📍 Victoria