A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions – enhancing road safety, improving productivity, and reducing environmental impact.
Our mission is to deliver intelligence you can trust, for a better world tomorrow.About the RoleEROAD's Installation Network is our "frontline face" to our customers.
The Regional Installation Manager plays a critical leadership role within EROAD's field operations, responsible for the quality, performance, and compliance of our third‐party installer network across the assigned region.
Operating in the fast‐moving automotive telematics industry, this role ensures that all installations of EROAD products are completed to the highest standard, in a timely and cost‐effective manner, with a strong focus on customer satisfaction and revenue enablement.
This role involves direct engagement with installer partners—sourcing, assessing, qualifying, and developing them into high‐performing, safety‐focused providers.
The successful candidate brings a strong background in automotive systems, operational leadership, and continuous improvement.
There is a lot happening at EROAD, and it is essential that our Regional Installation Manager enjoys working in a quick‐paced work environment and has a strong sense of teamwork.
This role reports to the Installation Manager AU.Job ResponsibilitiesInstaller Network ManagementSource, assess, and qualify new installer partners to meet regional demand and ensure capability coverageManage the performance and compliance of third‐party installers, ensuring consistent delivery aligned with EROAD's standardsEstablish strong working relationships with installers and develop them into trusted, long‐term partnersMaintain a current and scalable pool of EROAD‐preferred installersInstallation Delivery & Revenue EnablementEnsure installations are completed in a timely and efficient manner to support positive revenue recognition and customer onboarding timelinesBalance installer capacity with forecast demand to reduce backlogs and delaysMonitor pipeline, **escalate** risks,



and intervene early where revenue or customer satisfaction is at riskTraining Support and train the Installer Network to provide the necessary services of installationTrain technicians and provide accreditation to install EROAD productAssist with the development and delivery of training for staff in respect to EROAD products and services and their use and deploymentSupport installation quality, control, and audit processesHealth and Safety Champion a strong health and safety culture across all installation activities, both internally and with third‐party partnersDeliver onboarding and ongoing safety training to installers, ensuring compliance with legal and industry requirementsInvestigate incidents and lead implementation of preventative and corrective actionsQuality Conduct regular audits of completed installations to ensure workmanship, product functionality, and documentation meet EROAD's technical standardsIdentify quality issues and drive corrective actions, training, or process changes as neededValidate integration with vehicle systems (12V/24V, CAN, OBD‐II, GPS, camera systems, etc.)Troubleshoot difficult or problematic installations in coordination with installers, EROAD support, and R&D; staff as requiredCost Control & Process ImprovementImplement and manage cost control measures for regional installation activitiesOptimise workflows and reduce unnecessary complexity in installation processesDrive continuous improvement initiatives across audit, safety, and delivery performanceIssue Escalation & Risk ManagementServe as the escalation point for regional technical or operational issues related to installationIdentify and mitigate risks related to installer capacity, technical capability, safety, or customer impactCommunicate issues and trends to senior leadership and recommend action plansSupplier ManagementSupport and feedback to third‐party providers in the delivery of their Service Delivery Targets for EROAD to meet agreed SLAs and KPIsGather feedback Coordinate with the network to ensure campaign installation volumes are metTechnical Team MemberKey regional contact for accredited installers with technical questionsIntegral part of the wider EROAD technical installation teamActive contributor for feedback on improvements for installation on existing and new vehicles as they come to marketKey contributor to in‐field solutions to bespoke customer requirements in collaboration with R&D; staffSupport EROAD's continuous improvement process through supplier management feedback and improvement discussions Contributor to regular technical bulletins to the wider installation networkWhat You'll BringTo be successful in this role, you will demonstrate:Proven experience in automotive telematics, automotive electrical, or vehicle technology installationExperience managing contractor networks or service delivery across a wide regionStrong understanding of 12V/24V systems, CAN bus, dashcams, GPS, and connected vehicle technologiesExcellent auditing, communication, and relationship‐building skillsDemonstrated ability to balance quality, safety, cost, and delivery timelinesBackground in managing safety‐critical environments and leading corrective actionsStrong interpersonal and written communication skillsA systematic problem‐solving approach with a customer‐focused mindsetStrong exposure to Health and Safety and ability to advocate and drive changePrevious training experienceHighly organised with strong attention to customer‐critical details and a strong sense of urgencySkills & Required Experience At least 3 years' experience working with subcontractors and customersAt least 5 years' auto‐electrical or similar experienceWhy You'll Love Working at EROADERoad is a true Kiwi success story in the tech sector.
Publicly listed since ****, we're represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
We value diversity and are proud to be a multicultural organisation.
At EROAD, we invest in our people through employee recognition programmes, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do – we foster a culture of innovation, collaboration, and belonging where your ideas can thrive.
Join EROAD and be part of a purpose‐driven organisation shaping the future of connected transport – we would love to hear from you.
EROAD provide in‐vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently – making our roads safer and more sustainable for everyone.
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📌 Senior Installer (Victoria)
🏢 Eroad
📍 Victoria