About the role

As Case Manager for Support at Home, you will be responsible for the client journey from initial enquiry and assessment through to ongoing care coordination and review. This role combines case management with community engagement and business development. You will manage a portfolio of clients, meet with families, complete assessments and care plans, coordinate services, and help grow the Support at Home client base by building relationships with referral partners and health professionals.

Key responsibilities
Managing a portfolio of Support at Home clients
Meeting with new clients and their families
Completing client assessments, care plans and regular reviews
Coordinating services based on individual client needs and goals
Monitoring client budgets, funding and service utilisation
Maintaining regular communication with clients and families
Identifying changes in client needs and coordinating additional support
Working closely with support workers and other members of the team
Liaising with GPs, allied health professionals, hospitals and other service providers
Building relationships with local referral partners and health professionals to grow the client base

About you
Experience in aged care, home care, Support at Home, community care or case management




Understanding of the needs of older Australians and their families
Experience developing and reviewing care plans
Confident managing client services and coordinating multiple providers
Excellent communication and relationship-building skills
Highly organised and reliable with follow-up
Confident meeting new people and developing professional relationships
Comfortable getting out into the community
Solid written and computer skills
Current Australian driver's licence and reliable vehicle

Benefits
Permanent full-time position with flexibility to work across 4 or 5 days per week
Small and supportive team
Locally owned and operated organisation
Autonomy and ownership of your role
Direct access to the business owner and decision-maker
Chance to build and develop your own client portfolio
Prospect to grow professionally as the organisation expands

About us Virtuous Senior Centre is a growing Sunshine Coast aged care and community services business focused on providing personalised, practical and genuinely caring support to older Australians and their families. We are building a service where older Australians are treated as people, not numbers.

📌 Case Manager – Aged Care & Support At Home Tanawha
🏢 Virtuous Planning
📍 Tanawha