Resimac Group is a dynamic and leading ASX-listed non-bank lender and multi-channel distribution business in Australia and New Zealand.
We enable homeowners and businesses to achieve their dreams by providing innovative, fast and accessible lending solutions to homeowners, consumers and business across Australia and New Zealand.Our brands include Resimac, Resimac NZ, homeloans.com.auand Resimac Asset Finance and we're proud to be servicing over 50,000+ current customers, with assets under management of over $15 billion, and a fast-growing workforce of over 330 people operating across Australia, Current Zealand and the Philippines.Job DescriptionAbout the roleWe are seeking a customer-focused and detail-oriented Collections Officer to join our Recoveries team and support the management of Asset Finance accounts across a range of recovery and collections activities.This role offers the opportunity to work across a broad range of customer interactions, account maintenance and collections processes, helping customers find appropriate solutions while supporting positive business outcomes.
You'll liaise with borrowers, agents, solicitors and internal stakeholders, ensuring accounts are managed efficiently, professionally and in line with regulatory requirements.It's an ideal opportunity for a collections, customer service or recoveries professional who enjoys a fast-paced environment, is highly organised, and is confident balancing administration, stakeholder management and customer conversations.Key responsibilitiesReporting into the Team Leader, Recoveries, your responsibilities will include:Managing collections and recovery activities for Asset Finance accountsContacting customers to discuss arrears,



payment arrangements, hardship options and account resolutionsProcessing hardship applications and associated customer communicationsPreparing and issuing collection notices, default instructions and arrears correspondenceLiaising with borrowers, solicitors, mercantile agents and other third-party providersManaging inbound account enquiries and responding to customer requests via phone and emailProcessing account maintenance activities including direct debit changes, variations and account updatesFollowing up customers for outstanding documentation, hardship information, insurance claims and settlement requirementsMaintaining accurate records and data entry across relevant systemsSupporting account administration activities and invoice processingEnsuring all customer interactions are conducted in accordance with company policies, legislative requirements and service standardsAbout youTo be successful in this role, you will bring:Previous experience in collections, recoveries, customer service or financial services administrationStrong communication and negotiation skills, with the ability to engage professionally with customers and stakeholdersExcellent attention to detail and a highly organised approach to managing workloadsThe ability to work effectively in a high-volume,



fast-paced environmentStrong customer service skills with a compassionate and empathetic approachSound problem-solving and analytical abilitiesConfidence managing multiple priorities while meeting deadlinesStrong computer literacy and intermediate Microsoft Excel skillsExperience within a call centre, collections or lending environment will be highly regardedKnowledge of consumer credit legislation, hardship requirements or privacy obligations will be advantageousThis role offers the opportunity to make a meaningful impact by helping customers navigate challenging financial situations while supporting strong recovery outcomes for the business.You'll work as part of a supportive and collaborative team, gaining exposure to a broad range of collections and recoveries activities while developing valuable experience within a highly regulated financial services environment.What's in it for You?
At Resimac, your growth and wellbeing matter.
You'll enjoy:WFH flexibilityMonthly Wellness Hour – take 2 hours for youSupportive, friendly and approachable team cultureInternal development and cross-training opportunitiesReward platform with discounts, cashback and dealsDaily breakfast barMonthly cake dayPaid parental leave (16 weeks)Salary packaging, EAP and external professional developmentResimac is committed to building a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTI communities, mature workers, people with disability, and people from culturally diverse backgrounds.Please note that unsolicited applications from recruitment agencies will not be accepted.
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📌 Collections Officer (Victoria)
🏢 Resimac
📍 Victoria