Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management.
Represent Arsenault in a positive manner while interacting multiple times a day with key customers.
Provide additional customer support through detailed follow-up from order processing to delivery of the product.Physical Requirements:Must be able to view computer screen for long periods of time.
(up to 10 hours)Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
Sitting for extended periods of time is required (up to 10 hours).
Stretching and periodic standing in the work area are encouraged.Must be able to work in a phone intensive environment taking up to 200 phone calls per day.Must be able to work in a structured environment with a high level of accountability.Must be able to bend,



reach above ones head and occasionally lift up to 16 kilosAbility to adjust to the stress of meeting deadlines.Training Requirements:Training will address the essential duties required of this position.This position will require continuous product and technical training.Various Systems training required to perform tasksOther Requirements:Living in AustraliaHigh School Certificate, Bachelor Degree preferredMinimum of 2 years of Customer Service, sales or other highly interactive service experienceClear, qualified and concise communication skills; written and verbal.Must have proficient adaptable computer skillsBasic mathematical skillsSelf-motivated and possess excellent organizational skills.Manage WorkBuild Customer SatisfactionNote: This Job Description is not intended to describe every element of the position.
From time to time staff may be asked to perform various job related duties not listed.
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📌 Customer Service Officer (Victoria)
🏢 Arsenault
📍 Victoria