Job Description:
Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
Looking for a role where you can combine leadership with hands-on customer service in a dynamic healthcare environment?
This exciting opportunity is for you to join our team at St Vincent's Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.
ABOUT YOUR NEW ROLE:
This is apermanent full-time position (38 hours per week)within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.
In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers.
You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.
Approximately60% of your time will be spent performing Customer Service Officer duties, including admissions processes and responding to enquiries, while the remaining time will focus onteam coordination, operational support, and leadership responsibilities.
You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient-centred care.
WHY WORK FOR SVPHM:
You will join a high performing team and a workplace with relationships built on mutual trust and respect.
We value our staff and offer professional development in a respectful, collaborative and learning environment.
Join theSt Vincent's Health Australia Group, a values-based organisation operating across VIC, NSW and QLD
Salary packaging available(increase your take-home pay)
Access todiscounted gym membership through Fitness Passport
Option to join ourGive4Good workplace giving program
Work-life balance,



including the option to purchase additional leave
Staff discounts on hospital admissionsto any SVHA Private Hospital
ABOUT YOU:
To be successful in this role, you will bring strong customer service experience combined with leadership capability and excellent organisational skills.
Your skills and experience will include:
Previoushospital clerical or healthcare administration experience
Demonstratedcustomer service experiencein a fast-paced environment
Team leadership or supervisory experience
Experience withstaff rostering and workflow coordination
Understanding ofhealth fund processes and billing enquiries
Knowledge ofmedical terminology(or relevant certification)
Strongverbal, written and interpersonal communication skills
Excellenttime management and organisational skills
Ability to work collaboratively within a multidisciplinary team
Proficiency inMicrosoft Office applications
Experience withpatient management systems(IBA experience desirable)
Commitment toconfidentiality, quality and patient-centred care
ABOUT ST VINCENT'S PRIVATE HOSPITAL MELBOURNE
Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services.
We work together to ensure patient safety, well-being and recovery.
We are anot-for-profit Catholic private hospitaloperating across four sites inFitzroy, East Melbourne, Kew and Werribee.
Our services are guided by the values ofCompassion, Justice, Integrity and Excellence.
APPLY NOW




If this opportunity aligns with your skills and experience, please click theApplybutton and submit your application, including:
Cover Letter
Current Resume
St Vincent's Health Australia is committed to equal employment opportunity, ethical employment practices, and cultural diversity.
We also promote a smoke-free working environment.
St Vincent's Health Australia is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander peoples to apply for all advertised positions.
For further information, please visit the SVHA Reconciliation page or contact ******.
REQUIREMENTS
Appointment to this role is subject to the completion of the following checks:
National Criminal History Check
Working with Children Check
St Vincent's Health Australia has a duty of care under work health and safety legislation to minimise the risk of transmission ofvaccine-preventable diseases (VPD)in healthcare settings.
As such, successful applicants will be required to comply with theSVHA Staff Health Screening Immunisation Policy, which may include mandatory vaccinations (such as influenza).
SVHA generally requires staff to befully vaccinated against COVID-19.
Please contact us if you would like further information.
HAVE A QUESTION AND WANT TO KNOW MORE?
For a confidential discussion about this opportunity, please ******
Closing Date:
11 September *******:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work workplace that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit get in contact at******
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct

📌 Customer Service Assistant Team Leader (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne