Apex Building Products in Campbelltown is seeking an experienced and motivatedCustomer Service Managerto lead our internal sales and customer service team.
This is an exciting opportunity for a customer-focused leader who enjoys working in a fast-paced environment and has a strong understanding of customer service, internal sales and order management.
As Customer Service Manager, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service.
You will also remain hands-on with key customers, complex orders and escalated issues, working closely with sales, warehouse, production and transport to ensure orders are delivered accurately and on time.
About The Role
Team Leadership & Management
Motivate and lead from the front by working within the customer service team to achieve high standards of customer service and operational performance
Allocate and coordinate workloads across the team to ensure customer enquiries and orders are managed efficiently
Coach, mentor and develop team members, providing regular feedback and support
Monitor team performance against agreed service levels, KPIs and business objectives
Identify training and development needs and support continuous improvement within the team
Promote a positive, collaborative and customer-focused team culture
Run recruitment, onboarding and performance management for customer service team members
Customer Service & Sales Support
Respond promptly to customer enquiries via phone and email, providing accurate information about products, pricing, availability and order status
Build and maintain strong relationships with key customers and support the team in delivering excellent customer service
Handle escalated customer enquiries, complaints and complex issues, ensuring appropriate and timely resolution




Process and oversee complex customer orders accurately and efficiently in SAP
Collaborate with the sales team to support sales initiatives, prepare quotes and sales orders and identify opportunities to improve customer service
Who We Are Looking For
Minimum 3 years of experience in a Customer Service Management, Team Leader or Senior Customer Service role
A proactive leader with a passion for designing workflows and efficient processes within a growing organisation
Self-driven approach with the ability to work independently while also leading and supporting a young team
Proven ability to manage complex customer issues and resolve complaints professionally and effectively
Excellent attention to detail and the ability to ensure complex customer orders are processed accurately
Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
Excellent communication, interpersonal and negotiation skills
Strong computer skills; experience with SAP and CRM systems is an advantage
Experience with metal roofing, sheet metal, steel or related building products is highly desirable
What We Offer
Full time permanent position
An exciting leadership role with room to grow yourself, your team and the opportunity to see your impact every day
Opportunity to lead and develop an established Customer Service team
Join a dynamic, achievement-driven team
Strong company, strong future
About The Company
Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors.
Since its inception in ****, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries.
With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.
Join our team and be a part of our continued success!
All applications to be submitted through Seek (Please do not call the office to enquire about the role)

📌 Customer Service Manager (Sydney)
🏢 Apex Steel Group
📍 Sydney