We are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our Service Centre. This is a hands-on leadership role responsible for managing workshop operations, technicians and support staff while driving productivity, quality, customer satisfaction and financial performance.

You will play a key role in ensuring every vehicle is completed efficiently, safely and to the highest quality standards., * Lead the daily operations of the Service Centre
Schedule and allocate work across technicians to maximise productivity
Lead, coach and develop technicians and support staff
Monitor workshop workflow, productivity and job completion
Manage customer enquiries, updates, complaints and escalations
Ensure customers are kept informed of repair progress, costs and completion times
Conduct quality control checks and minimise rework
Ensure repairs and pre-delivery work meet OEM and company quality standards
Monitor parts requirements and stock availability to minimise delays
Manage departmental costs, revenue and overall profitability
Drive KPIs including labour sales, parts sales, productivity, efficiency and gross profit
Ensure compliance with workplace health, safety and industry requirements




Oversee final vehicle preparation and quality prior to customer delivery

About The Employer At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a robust and passionate team that supports us in the planning for future development.

About The Candidate
Previous experience as a Service Manager, Workshop Manager or similar
Caravan, RV, automotive or related industry experience highly regarded
Strong leadership, coaching and team development skills
Excellent customer service and communication skills
Robust planning, scheduling and organisational capability
Commercial awareness with experience managing KPIs and financial performance
Solid problem-solving and decision-making skills
Good computer skills, including Microsoft Outlook, Word and Excel
Current driver's licence
Caravan towing experience highly regarded

📌 Service Manager Geelong
🏢 Geelong Careers
📍 Geelong