About the role

Our client is a criminal and traffic law firm acting for people facing court in Queensland.

The Inside Sales Executive owns what happens next: you are the first real conversation an enquirer has with the firm and the person who converts that enquiry into an open, funded file that the legal team can act on. All leads are 100% warm inbound leads, all you need to do is convert them.

Key responsibilities
Contact every current enquiry from every channel promptly, within one business hour and first thing the following morning for after-hours enquiries
Run the firm’s 20-minute Confidential Mini-Review calls in accordance with our client’s sales process
Diagnose the matter properly, including the charge on the paperwork, the court, the date, the circumstances, the person’s situation and what they want
Quote the correct fee from the firm’s fee schedule based on the matter as it actually stands, with the scope clearly stated
Ask for payment on every call,



take payment where possible and structure a payment plan where required
Open the file, issue the engagement email and bill, and hand the matter over to the legal team on the same day

About you
Demonstrated telephone sales performance supported by measurable results, including call volumes, conversion rates, average sale value, targets and actual performance
Experience closing for payment during an initial call, including taking payments over the phone and structuring payment plans
The discipline to manage a booked calendar of 8 to 16 calls per day while completing the associated administration between calls
Genuine empathy without judgement
Clean, concise written English
Comfortable using CRM, calendar, dashboard and chat tools, with the ability to learn current systems quickly
Meticulous attention to detail, ensuring names, numbers, dates and charges are entered correctly the first time

📌 Tele Sales Executive Gold Coast (Australia)
🏢 Elite Talent Group
📍 Australia