About the role The Reception/Administration Officer is the first point of contact for Carers NSW's North Sydney office, providing a professional and welcoming front-of-house service, maintaining the membership database and providing general administrative support across programs and functional groups. The role supports the smooth day-to-day operation of the office and contributes to Carers NSW's Strategic Direction.

Key responsibilities
Act as the first point of contact for all general reception enquiries and enquiries relating to membership
Maintain the membership database, conducting regular reviews to ensure data accuracy
Enrol new members and coordinate the renewal process for existing members
Greet clients and visitors to the office in a professional and friendly manner
Manage incoming calls and distribute/take messages as required
Organise stationery and other office consumables, and ordering as required
Provide administrative support for programs/functional groups
Ensure the entrance, kitchen and meeting rooms are kept tidy and well presented
Process incoming and outgoing mail and couriers
Maintain accurate records within the membership database and general office administrative systems

About you




Demonstrated administrative experience
Advanced knowledge of MS Word, Excel and Outlook
Experience utilising database systems, such as Dynamics 365
Certificate III in Business Administration or equivalent in a relevant discipline, or a willingness to work towards a relevant qualification
Qualified approach and attitude
Strong organisational and time management skills with the ability to juggle multiple priorities
Well-developed verbal and written communication skills
A demonstrated commitment to providing quality service and work
Robust commitment to teamwork and valuable practice
National Police Check required

About us Carers NSW's vision is for an Australia that values and supports all carers. Our work reflects our values of Carer focus, Respect, Openness & Inclusivity, and Accountability.

Additional benefits include salary sacrificing benefits, a highly supportive team environment, excellent training and development opportunities and health and wellbeing activities.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

📌 Reception / Administration Officer North Sydney
🏢 Carers NSW
📍 North Sydney