About the role

This is a role for someone who lives for a excellent service, but wants to shape it across a whole group, not just one floor. You'll set the standard for how front of house runs at every Corbett & Claude venue: hiring the right people, training them properly, and building the systems that make a excellent shift repeatable, not accidental. You know how to read a room, keep the energy up, and make sure every guest feels looked after from the moment they walk in.

But you also think beyond the shift in front of you: how do we train this well across four venues, how do we roster smart, how do we make section service second nature for every recent host we bring on.

Key responsibilities
Confidently managing reservations, arrivals and floor flow across high-volume services, and setting the tone from the door
Hiring, training and developing host and floor teams so every venue delivers the same polished, engaging service
Bringing plenty of personality, positive energy and professionalism, and passing that on to your teams
Building and running training on section service, guest experience steps and beverage upselling that feels natural, not forced
Designing the systems and SOPs that keep floor flow,



bookings and service consistent venue to venue
Working closely with Venue Managers on labour and rostering standards, so FOH staffing matches real demand
Coaching and developing your teams, building a culture of fun, positivity and success across the group
Staying across food and beverage compliance requirements at every site

About you
An outgoing, hands-on leader who genuinely loves this industry, and loves developing people
Bright personality and sharp instincts on the floor
Operational smarts to turn instincts into training and systems that stick
Multi-site or supervisory experience is essential
Real passion for guest experience and people development

About us Corbett & Claude is casual and modern Italian done our way, a creative, Italian-inspired menu served in open kitchens and buzzing bars, where personality drives the guest experience as much as the food does. Our venues are where friends and family gather, unwind and celebrate, and we're proud to prove that hospitality can be a genuine long-term career, not just a job. We're growing too, with our fourth venue, Dimmi, opening soon at Racecourse Road, Ascot.

📌 Guest Experience & Training Manager, Multi Site Brisbane
🏢 Corbett & Claude
📍 Brisbane