Business Unit:
Cubic Defense
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
Explore more on Cubic.com.
Job Details:
JOBSUMMARY:The Level 3 Engineer provides advanced technical support, troubleshooting, maintenance, and engineering services foran enterprisecapability.
Reporting directly to the SeniorManager-Engineer, who serves as the program's Technical Authority, the role supports system availability, incident resolution, software maintenance, configuration management, and engineering change activities across theenterprise workplace.
The Level 3 Engineer serves as the primary escalation point for complex technical issues that cannot be resolved by the Level 1 Service Desk and applies a comprehensive understanding of engineering principles, practices, and technologies to diagnose and resolve a diverse range of technical challenges.
Operating with a high degree of autonomy, the role adapts established methods to address unique circumstances, develops practical and innovative solutions, and contributes to continuous service improvement.




The position also builds effective working relationships across the program team,providestechnical guidance to others as, and collaborates with internal and external stakeholders to support successful delivery ofenterpriseservices.
ESSENTIALDUTIES AND RESPONSIBILITIES:
Oversee system integration initiatives, addressing compatibility factors between hardware, software, and network components.
Diagnose intricate system failures, applying specialized knowledge to recommend lasting resolutions.
Provide advanced technical support, troubleshooting, and engineering services foran enterprise system.
Serve as the primary escalation point for complex incidents and technical issues that cannot be resolved by the Level 1 Service Desk.
Perform maintenance, software updates, system upgrades, and configuration changesin accordance withapproved engineering and change management processes.
Monitor system performance and reliability, proactivelyidentifyingrisks, trends, and degradation, and implementing improvements to enhance availability and resilienceCreate,maintainand improvetechnical documentation, maintenance records, and engineering artefactsin accordance withcontractual and program requirements.
Engagein on-call support arrangements and contribute to continuous improvement initiatives,



engineering governance activities, and operational supportobjectives.
BACKGROUND AND EXPERIENCE:
Typically requires a minimum of 5 years of related experience with aBachelor'sdegree;or 3 years and aMaster'sdegree;or a PhD withoutexperience;or equivalent work experience.
Comprehensive understanding of engineering principles and the ability to adapt to new challenges.
Strong interpersonal and persuasion skills for collaborating with varied audiences.
Demonstrated competence in leading or influencing key tasks within a project.
Proventrack recordof solving complex engineering problems with creativity and sound judgment.
Experience supporting software deployments, system upgrades, configuration changes, and lifecycle sustainment activities.
Working knowledge of configuration management, change management, and IT Service Management (ITSM) processes and tools.
Experience working withinDefence, Government, or other highly regulated environments is highly desirable.
Demonstrated ability to communicate effectively with technical and non-technical stakeholders and work collaboratively within a multidisciplinary team.
Relevantindustry certifications (ITIL, Microsoft, Cisco, VMware, Security+,Kubernetes,etc.)desirable.
Australian Government NV2 clearance (or ability to obtain andmaintain).
Worker Type:
Employee
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
We do not discriminate based on any protected characteristic under applicable law.

📌 Level 3 Engineer (Canberra)
🏢 Cubic
📍 Canberra