We're looking for a Customer Experience Representative to join a busy team, handling customer enquiries and support across multiple channels.

What you'll be doing:
Responding to customer enquiries via phone, email, live chat, social media and online contact forms in a friendly, qualified and timely manner
Managing complaints and more complex enquiries, investigating issues and working with internal teams to reach the right resolution
Reviewing online orders, providing updates and assisting with delivery, fulfilment and other order-related enquiries
Supporting customers with returns, exchanges, refunds and other post-purchase queries
Liaising with stores on Click & Collect orders and other fulfilment matters
Communicating with stores to help resolve customer and order issues
Managing incoming support tickets, live chat and contact forms,



ensuring enquiries are prioritised and closed out appropriately
Maintaining accurate records of customer interactions and flagging recurring issues or trends
Providing general administrative support to the wider CX team as needed

What we're looking for:
Previous experience in customer service or customer experience roles
Robust communication skills and a positive, customer-first approach
Ability to multitask and stay organised across multiple channels and priorities
Retail or eCommerce experience is advantageous
Experience with helpdesk/ticketing systems (e.g. Zendesk) is highly regarded but not essential

If you enjoy helping people, solving problems and working as part of a team-oriented team, we'd love to hear from you.

📌 Customer Service Representative Adelaide
🏢 Harrison McMillan
📍 Adelaide