This is a diverse, hands-on role combining customer service, order administration and day-to-day operational support. You'll work closely with our customers, production team and distribution partners to help ensure orders are processed accurately, customers are kept informed and everything keeps moving behind the scenes.
Key responsibilities
Responding to customer enquiries via phone and email
Making outbound customer calls for order updates, confirmations and follow-ups
Processing and reviewing customer orders
Coordinating appointments and maintaining schedules
Assisting with customer service and warranty claims
Coordinating with our production team on order timelines
Organising and following up deliveries and freight
Monitoring outstanding orders and following up issues
Maintaining accurate customer and order records
About you
Has previous customer service and administration experience
Is confident and qualified on the phone
Has excellent written communication skills
Is highly organised with strong attention to detail
Can comfortably manage multiple priorities
Takes initiative and follows tasks through to completion
Is confident using computer systems and learning recent software
Enjoys problem solving and working as part of a team
Experience in order processing, manufacturing, production, wholesale or logistics would be highly regarded, but isn't essential
About Us Arte Lab is a wholesale wall art company that manufacturers and distributes artwork Australia wide.
📌 Customer Service Administrator North Geelong (Australia)
🏢 Recognized
📍 Australia
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