Responsible for FS operation for more than one or more site
Provide VIP Support and Team management
Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
Stage Build and Image systems with standard Client image (aka eCore).
Complete special projects as requested by Customer.
Provides technical training to more junior employees.
Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

Job Qualifications:
Robust Communication Skills.
Strong Analytic/Troubleshooting Skills.
Solid understanding of MS Windows Operating Systems.
Solid working knowledge of MS Office and basic business application.
Strong Customer Support Skills.




Minimum 3 - 5 years desk side support services.
A+, MCP, MCSE or equivalent certification desired.
Basic knowledge of networks, telecom, and compute/storage.
Advanced knowledge of MacOS & iOS environment & administration.
Advanced understanding of the MacOS imaging & end-point deployment process.
Basic understanding of policy, user certificates and keychains design, management and deployment.
Advanced knowledge of mobile device support

Pay: $4,500.00 – $5,000.00 per month

Experience
Desktop support: 3 years (Required)

Work Authorisation
Australia (Required)

Work Location: In person

📌 Desktop Support Engineer Mulgrave
🏢 Total IT Global
📍 Mulgrave