Broker Service Operations Manager

Senior Operational Leadership | Insurance Broking

An exciting prospect for an experienced insurance broking and operations leader to take ownership of a large broker support function within a leading national insurance network. You’ll lead a large team across onshore and offshore operations, driving solid performance, efficient workflows and consistently high-quality service across the broker network.

Key responsibilities include:
Manage workflow, capacity and allocation of work across the function
Drive service levels, productivity, quality and operational performance
Monitor KPIs and use data to identify areas for improvement
Own and manage the operational budget
Improve processes and workflows to increase efficiency
Identify prospects to use technology and automation to improve service delivery
Ensure effective collaboration across onshore and offshore teams




Build a high-performing culture focused on accountability and development
Continually evolve the service model as broker needs and technology change

About You

We’re looking for someone with a strong general insurance broking background who has progressed into operations, service delivery or people leadership.

Bringing strong knowledge of broking processes and insurance products, alongside experience leading sizeable teams and managing complex workflows.

You’ll be people-focused, commercially minded and tech savvy, with the ability to use data and reporting to improve performance and find better ways of working.

This could be an ideal next step for an experienced broking leader who enjoys developing people and improving operations, but no longer wants to manage their own client portfolio.
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📌 Broker Service Operations Manager Melbourne
🏢 Fuse Recruitment
📍 Melbourne