Job Description
Water Corporation in Western Australia is seeking a Head of Customer Service to lead a large operational team across the State, supporting customers with billing, service requests and urgent water issues. The Contact Centre handles over 300,000 calls annually and runs a 24/7 response capability.
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This hands-on leadership role focuses on improving service across channels, rostering, training and data-driven decisions to deliver explicit information and a better customer experience.
📌 Chief Customer Experience & 24/7 Service Leader (Perth)
🏢 Water
📍 Perth