Job Description
Position Summary
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"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.
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About Orlando Health Melbourne Hospital
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Orlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since ****. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care.
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We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services.
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Click Here to Learn More About: Melbourne Hospital
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WHY ORLANDO HEALTH?
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Competitive Pay
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Evening, nights, and weekend shift differentials offered for qualifying positions.
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All Inclusive Benefits (Starting on Day One)
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Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility perks, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
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Employee-centric
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Orlando Health has been selected as one of the "Top Places to Work in Healthcare" by Becker'sHealthcare.
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A Brief OverviewThe Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
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Shift Times
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PT Schedule- 24 hours Weekly
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12:00 p.m. to 12:00 a.m. on Thursdays and Fridays
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Responsibilities
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What you will do
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Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.




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Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
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Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
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Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
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Explains necessary forms and obtains signatures from patient/guarantor.
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Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
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Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
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Collects for related professional care when appropriate.
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Documents authorization and benefit information in registration system.
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Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
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Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
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Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
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Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
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Follows Patient Financial Services policies related to cash handling.
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Performs basic individual cashiering functions.
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Collects and inventories patient valuables following policy guidelines.
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Maintains basic understanding of the medical necessity screening process and appropriate systems.
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Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
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Maintains departmental logs for statistical reporting.
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Consistently meets Quality Assurance standards set by Patient Access and the department.
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Meets departmental goals regarding collections, productivity and customer service.
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Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
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Meets federal, state and hospital requirements related to compliance issues.
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Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
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Maintains compliance with all Orlando Health policies and procedures.
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Attends and participates in department staff meetings and attends other meetings as assigned.
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Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
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Meets all corporate and Patient Financial Services annual recertification and education requirements.
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Assists his/her manager in planning and organizing department activities.
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Qualifications
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Qualifications
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High School or equivalent.
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Must complete Patient Financial Services Orientation program and annual educational requirements.
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Two (2) years' experience in a financial, business office, or customer service environment required.
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Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
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Typing proficiency.
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One (1) year PC/Windows experience.
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None.
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Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

📌 Financial Counselor I- (Victoria)
🏢 careers-bayfronthealth
📍 Victoria