Job Description
Jobtailor in Australia seeks a QA leader to oversee quality standards across omni-channel support. You will assess interactions, evaluate agent and AI performance, and manage complaint workflows while driving continuous improvement in customer experience.
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You will lead QA calibration, extract insights from CSAT/FCR/AHT data, and collaborate with multiple internal teams to address risks and ensure contractual compliance.
📌 Quality Assurance & Cx Performance Lead (South Australia)
🏢 Jobtailor
📍 South Australia
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