Teachers Health Fund is seeking an experienced Contact Centre Manager to lead a high-performing team and shape the future of member service. You will drive operational excellence, coach leaders, and focus on customer experience across all interactions.
In this role you will balance operational efficiency with people development, deliver change initiatives, and partner with workforce planning to optimise resources in a hybrid work setting.
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📌 Contact Centre Leader: Drive Service Excellence (New South Wales)
🏢 Teachers Health Fund
📍 New South Wales
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