Job Description
Optus Melbourne, VIC is seeking a Specialist Care Consultant to coordinate sensitive customer cases from start to finish and work with internal and external stakeholders to deliver compassionate outcomes. The role operates in a 24/7 specialist support setting with a rotating roster and hybrid working options after six months.
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You will build specialist skills in case management, investigation, negotiation and risk identification while supporting vulnerable customers across multiple channels.
📌 Vulnerable-Care Specialist & Case Resolution Advocate (Victoria)
🏢 Optus
📍 Victoria
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