Job Description
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Customer Service
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Customer Solutions Consultant
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Springvale VIC
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Fixed Term Full Time
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7/9/2026
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Join a rapid-paced, supportive and customer-focused team
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Based in Springvale. Monday to Friday
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Retail, fuel & grocery discounts + milestone celebrations
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About Us
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Adaptalift is one of Australia's largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and New Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.
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About The Role
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Due to ongoing growth, we have an exciting opportunity for a motivated and customer-focused professional to join our Customer Solutions Team, based at our National Corporate Head Office in Springvale.
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This is a contract position, offered for 12 months starting immediately. The position is located in Springvale, working Monday to Friday, 9:00am–5:00pm and will be 10:00am-6:00pm during daylight saving.
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What You'll Be Doing
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Acting as the first point of contact for customer phone enquiries across Australia
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Managing inbound calls including orders, product enquiries, quotes, service requests and general problem-solving
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Maintaining and updating customer records accurately within our CRM system
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Identifying trends in customer issues and recommending improvements
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Providing feedback to support continuous improvement within the team
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About You:
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Previous customer service experience (industrial or commercial contact centre experience highly regarded)
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Excellent communication skills with a skilled phone manner
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Intermediate computer literacy including CRM systems and MS Office Suite
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High attention to detail and strong organisational skills
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Solutions-focused mindset with confident problem-solving ability
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Does this sound like you?
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This is your opportunity to step into a permanent, full-time role with long-term stability and progression.

📌 Customer Service Specialist - 12 Month Contract (Victoria)
🏢 Adaptalift Group
📍 Victoria