Company Description
Welcome to Novotel Sunshine Coast Resort, one of the Sunshine Coast's most unique coastal destinations.
Set across beautiful tropical grounds, our resort offers over 370 rooms, a private lagoon, resort-style pool and a relaxed holiday atmosphere.
We're also home to the Sunshine Coast Convention Centre, hosting conferences, events and celebrations for up to 1,400 guests.
With so much happening across the resort, every day brings something different.
As part of the global Accor network, you'll be joining a team that values genuine hospitality, teamwork and creating memorable experiences.
Whether you're building your hospitality career or looking for your next opportunity, you'll have plenty of opportunities to learn, grow and make a difference.
Job Description
We're looking for a friendly and adaptable Front Office All-Rounder to join our team.
This is a varied role where you'll support our Front Office and Guest Services operations, helping create a warm and seamless experience for our guests from arrival through to departure.
What you'll be doing
Welcoming guests and assisting with check-ins and departures
Responding to guest enquiries and service requests
Assisting guests with luggage and providing porter services
Assisting with concierge enquiries including local recommendations, bookings and guest requests
Promoting Accor loyalty programs and upselling opportunities
Working closely with other departments to deliver seamless guest experiences




Completing guest records and general Front Office administration
Qualifications
We're looking for someone who:
Has experience in hotel Front Office or a customer-facing hospitality role
Has a genuine passion for creating great guest experiences
Communicates confidently and enjoys connecting with people
Is proactive, adaptable and comfortable in a fast-paced environment
Has strong attention to detail and takes pride in their work
Is comfortable using Microsoft Office; Opera Cloud experience is highly regarded
Is flexible to work a rotating roster including weekends and public holidays
If you're a people person who enjoys variety and wants to be part of a vibrant resort setting, we'd love to hear from you!
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over **** Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
Access to global accommodation and F&B; discounts
#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

📌 Front Office All-Rounder (Queensland)
🏢 AccorHotel
📍 Queensland