Melbourne, Australia
Job Description
Turn travel dreams into unforgettable journeys.
At
Hurtigruten
, we've been exploring the Norwegian coastline for more than 130 years, creating authentic and sustainable travel experiences that connect guests with Norway's spectacular nature, culture and heritage.
Today, our voyages continue to inspire travellers from around the world, combining tradition with innovation and a commitment to responsible tourism.
As demand for travel to
Norway, the Nordic region and Arctic destinations such as Svalbard
continues to grow, we're looking for an experienced and commercially driven
Travel Consultant
to join our Melbourne team.
This is more than a customer service role.
We're seeking a passionate travel professional who thrives on building relationships, identifying opportunities, and converting enquiries into bookings while delivering exceptional customer experiences.
About the Role
As a Travel Consultant, you will be the first point of contact for both travel trade partners and direct customers across the Asia-Pacific region.
Through phone, email, chat and virtual consultations, you'll inspire travellers, provide expert advice, and guide them through the booking process for some of the world's most sought-after destinations.
Success in this role requires a strong sales mindset, excellent communication skills,



and the ability to confidently match customer needs with the right Hurtigruten experience.
This is a
full-time office-based position in Melbourne
, working Monday to Friday within an
08:*****:00 availability window
.
Key Responsibilities
Deliver exceptional consultative sales and service to both direct guests and travel agent partners
Maximise every sales opportunity through inbound and outbound interactions
Identify customer needs and recommend the most suitable Hurtigruten products and experiences
Achieve individual sales and revenue targets
Confidently present product features, benefits and upgrades to increase booking value
Provide accurate and skilled advice on our cruise and tour offerings
Build strong relationships with customers and travel partners
Follow up enquiries and quotes in a timely and proactive manner
Resolve customer concerns with professionalism and ownership
Maintain accurate customer records and booking information in company systems
Collaborate with colleagues across sales, operations and support teams to ensure an outstanding customer experience
Support other markets or business areas when required
Participate in training, development initiatives and product learning opportunities

📌 Travel Consultant, Melbourne
🏢 Hurtigruten
📍 Melbourne