Job Description:
Supporting the leadership of a more connected future
of care
St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years.
Since our founders, the Sisters of Charity, opened our first hospital in ****, our services and people have been behind some of Australia's most important medical breakthroughs.
Today,
as we
expand care beyond hospital walls and create more connected models of care, St Vincent's is helping shape a better, fairer health and aged care system.
We are looking for a special kind of person - a St Vincent's kind of person.
Someone who
combines sharp thinking, good judgement and deep care for others.
The Opportunity
We are presently recruiting multiple Technical Field Engineer roles to bolster our existing
, high performing NSW team
,
and in doing so, uplifting the
overall
capability of our
business-critical
National Service Management footprint.
These
vacancies
have come about through a combination of internal career development opportunities
and
temporary
secondments, supporting business critical projects as St Vincent's progresses through an exciting period of growth and technology transformation.
Consequently, we can offer a blend of permanent ongoing and fixed term contract appointments, with a minim
contract
term of 12 months.
Key Responsibilities
As
key members of our NSW Digital & Technology operations, you
will
provide
first and second-level technical support for computer
and telephony
systems, software, and hardware issues, both remotely and
on site
across our Hospital and Aged Care network.
You will t
roubleshoot, monitor, and restore personal computers and devices connected to
our
network
,
whilst
consistently
delivering the
highest
levels of customer service; man
aging issues with
efficiency,
integrity
and
compassion
.
Key
day to day
accountabilities include:
Providing prompt and effective 1st and 2nd level support for all end-user IT hardware and software issues onsite and remotely
Respond to faults involving Windows desktop operating systems, Office 365
applications, network connectivity, printer queues, and device drivers.
Ensure equipment, stock, and spare parts are
maintained
and available at designated locations.
Provide support and incident response for nurse call systems, telephony handsets, and meeting room AV equipment.




Participate in the after-hours on-call roster
(on call allowance and call out payments apply)
About You
As a
dynamic and
dedicated technology professional, you understand the critical
role of
IT operations within
a multi-site
healthcare
environment such as St Vincent's.
You are customer centric, driven by a desire to
quickly resolve
technology issues whilst
constantly
identifying
opportunities to
minimise future
disruptions and outages.
Furthermore, y
ou
thrive in
complex
environments
, quickly
identifying
the issue
and translating complexity into clear advice,
decisions
and action.
To be successful in these roles,
it is
anticipated
you will
possess:
A Cert IV in
Information Technology Support, or
at a minimum
,
a Cert III
in
Information Technology Support
compl
imented with signi
ficant experience
in a
similar role
A m
inimum
of
2
years' experience
in
Tel
ecommunications,
D
esktop
,
F
ield
E
ngineering
or
other relevant
IT
roles
The ability to participate in our after-hours, on-call roster (mandatory for all Technical Field Engineers)
A current, valid
driver's
license
with
24/7 access to a reliable car
(vehicle
usage
allowance applies)
Strong knowledge and skills in PC hardware and associated devices
Positive understanding and associated skills in networking
Experience supporting AV systems, nurse call, telephony and comms room infrastructure
Working knowledge of Cisco, VoIP, DECT and Analog Phone setup and configuration
Whilst not essential, previous exposure to healthcare
operational
environments will be highly regarded.
Why Join St Vincent's?
At St Vincent's, our people are inspired by a shared commitment to Compassion, Justice, Integrity and Excellence.
We are building a better and fairer health and aged care system and believe our greatest strength lies in our people.
You will join an organisation that:
Makes a meaningful difference in the lives of patients, residents and communities.




Supports innovation, collaboration and continuous improvement.
Encourages authentic leadership and inclusivity.
Offers the opportunity to work alongside some of Australia's most respected healthcare and executive leaders.
Provides flexibility and the chance to make a significant impact at an enterprise level.
Additionally, i
n exchange for your
contributions
, you will receive:
A competitive base salary coupled with genuine work/life balance
,
a collaborative team environment
and supportive leadership
.
'Not for profit' salary sacrificing (reducing your taxable income by $15,990 per annum)
.
A wide range of additional salary packaging options including vehicle novated leasing and a Meals & Entertainment card (reducing your tax by a further $2,650 per annum)
.
Employee Assistance Program for team members and their families and free annual flu vaccination.
Access to Fitness Passport discounted gym membership for team members and their families.
Above all this, St Vincent's offers a supportive work environment and great community care spirit with the ability to visibly see your impact on the organisation and its services.
Pre-Employment Checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.
Equal Opportunity
We celebrate diversity
and
inclusion and are committed to equal employment opportunity for everyone.
How To Apply
Please submit your application via the
'
'
button, including your resume and a cover letter
outlining your interest in the role
.
The closing date for applications is Sunday
20th
September
****
;
however
we may c
ommence
interviews ahead of this time
.
Respectfully, no recruitment agencie
s.
Closing Date:
20 September *******:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https
://
or get in contact at
******
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct

📌 Technical Field Engineer (Nsw) (New South Wales)
🏢 St Vincent's Health Australia
📍 New South Wales